Cancellation and Late Policy

Cancellation Policy

We kindly ask all clients to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.

• More than 24 hours’ notice – No charge
• Less than 24 hours’ notice – Full session fee may apply

This policy allows us to offer the appointment to other clients in need of care.

We understand that unexpected situations can arise, so please contact us as soon as possible if you are unable to attend.

Thank you for your understanding and cooperation.

Late Arrival Policy

Please note that we kindly request all clients to arrive on time for their appointments.

We understand that delays can occasionally happen. However, as we are a busy practice with carefully scheduled appointments, arriving late may result in a shortened session.  In cases where your therapist has another client immediately after you, we may be unable to extend your appointment beyond the originally scheduled time.

Where possible, we will do our best to accommodate the full appointment duration.  However, if this is not possible, the full fee for the originally booked session will still apply.

We appreciate your understanding and cooperation in helping us run on time and provide the best care to all our clients.